Terms & Conditions
Frequently Asked Questions (FAQ)
GENERAL
What is EnterPay?
EnterPay is a crypto payment solution for businesses that allows merchants to accept payments in over 300 cryptocurrencies. All payments are automatically settled in EUR (or local fiat), with 0% transaction fees for the merchant.
How does EnterPay work?
Customers pay with crypto by scanning a QR code generated on your EnterPay POS terminal or mobile interface. EnterPay’s licensed partners process the transaction and automatically convert the crypto into fiat. The merchant receives the EUR payment in their bank account, just like with a traditional card payment.
What types of businesses can use EnterPay?
EnterPay is built for hospitality, retail, luxury, e-commerce, events, automotive, and more. If you receive in-person or online payments, you can use EnterPay.
TERMINALS & SETUP
What is included in the EnterPay hardware terminal?
Each terminal comes with:
Crypto POS device
Built-in SIM (mobile connection)
WiFi support
USB-C charger
Pre-installed software
Do I need technical knowledge to use the terminal?
No, EnterPay terminals are plug-and-play. Simply connect to WiFi or mobile data, log in with your credentials, and start accepting payments.
Can I use EnterPay on my phone?
Yes! EnterPay also offers a Mobile POS solution that works on smartphones or tablets – no hardware required.
PAYMENTS & TRANSACTIONS
What cryptocurrencies are supported?
EnterPay supports 300+ cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), USDT, USDC, BNB, SOL, MATIC, and many more.
Do I receive crypto or fiat?
You always receive fiat (e.g., EUR / USD / GBP) in your bank account. The crypto is converted by our licensed partners at the moment of transaction.
Is there any crypto price volatility risk for the merchant?
No. The crypto-to-fiat conversion happens in real-time at the market rate, so you are protected from volatility.
How long does a transaction take?
Most transactions are confirmed within seconds to a few minutes, depending on the blockchain used.
Is there a transaction fee?
EnterPay charges 0% transaction fees for merchants. The user (customer) may pay a small blockchain network fee.
SECURITY & COMPLIANCE
Is EnterPay compliant with regulations?
Yes. All crypto processing, KYC/AML compliance, and fiat off-ramping are handled by licensed third-party partners. EnterPay itself acts as a non-custodial software layer.
Do I need to perform KYC/KYB?
All merchants are required to complete a Know Your Business (KYB) verification process during onboarding. For users, KYC is only required for high-risk or large transactions, based on regulatory thresholds.
Is my data safe?
Yes. EnterPay follows best practices for data encryption, authentication, and secure payment processing.
PRICING & FEES
What are the setup and subscription fees?
EnterPay typically charges:
One-time terminal fee (hardware): €299
Monthly subscription fee: €49
Promotional pricing may apply.
Is there a free trial or promotion?
Yes. From time to time, EnterPay offers discounts or free terminal promotions. Contact us to learn more.
SETTLEMENT & PAYOUTS
When will I receive my payout?
Payouts are processed daily or weekly (based on agreement) and sent directly to your business bank account.
Who processes the crypto and off-ramp?
Our regulated third-party partners handle all crypto acceptance and conversion.
SUPPORT & INTEGRATIONS
How can I get support?
Our support team is available via email at support@enterpay.io.
Do you offer integrations with POS or e-commerce platforms?
Yes. We are working on integrations with platforms like Shopify, WooCommerce, Lightspeed, and more.
MISCELLANEOUS
Can I use EnterPay internationally?
EnterPay operates in most countries where crypto payments are permitted. See Crypto Payment Coverage for full details.
Do I need a separate bank account for payouts?
No, you can use your regular business account.
Can users pay in any currency or only crypto?
EnterPay is for crypto payments only. You can still use your existing payment methods alongside EnterPay.
